Return and Exchange Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return and exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
We do not offer a refund. Only return and exchanges of products if qualified.

Exchanges (if applicable)
We only replace items if they are defective or damaged and unused. If you need to exchange it for the same item, send us an email at purewaxph@gmail.com and send your item to: 20F Pet Plans Tower, 444 EDSA, Guadalupe Viejo, Makati City.

Shipping
To return your product, you should mail your product to: 20F Pet Plans Tower, 444 EDSA, Guadalupe Viejo, Makati City.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Php 3,500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.